Hardwired Doorbell 2 stopped charging battery

Hi, I had uninstalled and reinstalled the app as my ring doorbell 2 battery is not charging ( I have discouragingly read enough of the related complaints on your consumer support web page to assume the problem) and I halfheartedly performed troubleshooting my end to find no issues. I believe doorbell is either defective or the latest firmware update is the ( intentional ) culprit. If it’s not replaced I will remove the doorbell and cancel the ( ridiculous ) protect plan subscription fees and opt to purchase a different manufacturer brand camera doorbell, which also doesn’t require a subscription ever. Any resolution would be appreciated