Responses (2)

• M

  Markhirsch

  I have a ring 2 and I have discovered during cold weather, even though I am hard wired and plenty of AC voltage, their system cannot keep the camera charged. Very annoying. Today, 2 degrees and my system says 100%. Cold weather and it just drops. Engineering fault they should 100% take care of but good luck with that. I have to keep taking the battery out in winter (Ontario Canada) and charging till warm weather comes. Hope that helps..

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  21-02-2022 10:06:32

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• C

  Caitlyn_Ring

  Hi neighbors! While your Ring Doorbell is hardwired into your existing doorbell system, your Doorbell is still powered by the battery in it and hardwiring it provides a trickle charge between full charges. Cold weather can impact your Ring Doorbell's battery as well, which you can read more about in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/115005939463-Cold-Weather-and-Battery-Powered-Ring-Doorbells). As the temperature drops, these batteries begin to have trouble holding a charge and if it gets cold enough, they'll stop working altogether. I hope this helps clear things up.

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  22-02-2022 06:49:35

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