Hard reset melted chime

Question

After talking to customer service they had me do a hard reset. Upon completion the bell just kept going off and eventually melted my chime inside. Has this happened to anyone before?

Tom_Ring · Answer

Hi @Trentj103. This can happen if the transformer you are using is not the correct voltage or if the Pro Power Kit is not properly installed on applicable models. I suggest following up with our support team on this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

system · Answer

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Ring Video Doorbell

Hard reset melted chime

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