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Ring Video Doorbell

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U
Global snooze icon is missing
app-settings
troubleshooting
hardwired-battery-video-doorbell

Hi, I have Two RIng model 4 door bell video cameras, and a Chime Pro. Can someone advise me where the Global Snooze moon icon has gone , as I dont have one like I can see in the support pages. I can access the Chime snooze for either doorbell camera, but surely there should be a Global one to ???? I really need to be able to put all 3 of my apple devices in chime "snooze" , and the chime pro, when moving about the house inside and out. Otherwise its a right pain. fyi... I am the 'owner', and currently have one shared user. Latest Apple App on 3 apple devices , and latest firmware. Can anyone advise please ?

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25-02-2023 01:25:50

Responses (3)

  • J

    Hi @user37472. If you have multiple Ring Doorbells or Cameras the Global Snooze Icon should be on your dashboard on the top right side, as pictured in this Help Center [article](https://support.ring.com/hc/en-us/articles/360000047206-How-to-Use-Motion-Snooze-and-Global-Snooze). Are you able to take a snapshot of what your dashboard looks like?

    0

    27-02-2023 06:26:40

    • U

      Its ok , Ive solved it. I have 2 geographical locations on my dashboard (2 cameras in each) . The global snooze icon is only available if I have one location showing. It now works. thanks for reply. please close ticket.

      1

      27-02-2023 09:18:20

      • S

        This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

        0

        29-03-2023 09:18:36

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