Footage unavailable between motions?
My ring pro doesn't record 24/7. It only will record a motion or ring event, then go back to footage unavailable until the next motion event. Any help?
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16-12-2019 01:01:46
Responses (17)
- C
Hey there, @YourNeighbor! Have you attempted to remove the Ring app, reboot your phone (turn off/on) and then reinstall in the Ring app? You may need to do this to see if you can then view the footage that you are looking for. Please be aware that you will only be able to see footage in your timeline of videos that were recorded from motion, dings or snapshots (if this last feature is enabled). Other than those events, there may be some gaps in the timeline where the Ring device was not picking up anything and had nothing to record/report on. If you still seem to have some missing videos, please give our support team a call at 1-800-656-1918!
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17-12-2019 04:49:07
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- J
Has there been any type of resolution to this issue? I am having the same issue. I have 6 ring cameras and I get this message on some of them but not all of them. Uninstalling and reinstalling the app did nothing. WiFi is not the issue because I am getting normal video footage, so the strength of the WiFi isn’t the problem, more bandwidth is needed to upload video than a snapshot. Ring customer support is pretty much useless. Any help would be appreciated.
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07-01-2020 04:22:27
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YIt started working again and then stopped 2 days ago. Customer support said they are investigating it....
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07-01-2020 04:24:44
JThank you. If you hear something can you post it out here please. Thanks. Mine is working on some of my cams, but not all of them.
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07-01-2020 04:33:26
KHi molly, not sure where any of you guys in here are from but I'm from england and I'm experiencing same issues, it's mainly on the front door bell cam, it's very slow getting the camera's to come up on any of my devices, I.e (tv, phone, tablet, echo shows) starting to feel it's a conspiracy that something really interesting just happened outside my door and I'm not allowed to see it .\_. Lmao.
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21-05-2020 05:53:21
MI am having similar issues lately. I got the ring doorbell 3 about a month ago and all was fine. Then I bought a stick up cam battery for the back garden. Now they take it in turns to play up... after each event the time line goes dark for 15 mins saying footage unavailable. I have tried disconnecting and set up of each. Uninstalled and reinstalled the app. Still getting the problem. Both have a decent RSSI.
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03-06-2020 12:34:47
- J
I just set up Ring Cameras at my parents and its doing this exact same thing. I also have Ring set up at my own house and do not have this issue. Snap shot is activated on my parents account and have the same settings as I do for my system. Not sure why this is happening.
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23-06-2020 06:51:14
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TSame here, fresh install and it's connected to power so not battery issue. The WiFi is on the other side of the wall so not a signal issue. Posting so maybe if someone figures it out they'd share it.
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05-08-2020 01:14:49
MThank you for sharing your experience in detail, @TxKicker! As you stated your device power and wifi resources are sufficient, and you've tried a new setup as well, the only thing left to check is that you are subscribed to a Protect Plan. It is likely you are subscribed, and if so, the next best step will be to reach out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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05-08-2020 11:22:02
- G
I am having the same issue today. I got an email saying a package was delivered but when I looked on my ring I only have two sections where it says footage unavailable and nothing else
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10-08-2020 04:52:25
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KI am having the same problem too! My ring peephole camera isn't picking up every event. I had Amazon come and drop off a package and I didn't receive any notification and the delivery no where on my event history and back yard I have the wired stick up cam and the same thing. It's always an issue and I keep doing the same thing, rebooting my phone, reinstalling app and my WiFi is good and I've even moved it closer to the door...nothing. Very frustrated for the money I've spent oh and this is my 2nd stick up cam replacement.
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13-08-2020 06:21:01
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Aliraj
Installed the floodlights yesterday and having same issue, Doorbell seems fine
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17-12-2019 08:58:10
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