Ring Video Doorbell
Flashing Video on Brand New Ring Pro Install
Installed the Ring Pro doorbell last month. And every video and live view -I get flashin video. Everything is hooked up correctly with good power and wifi strength is good. I have went thru support and even sent them 5 videos of the issue and was informed that someone will be contacting me with more information. Nothing as of 10 days. Every time I call help- They make me go thru resetting network , reset the device, etc.. But nothing gets resolved. Please help. We have had a ring pro for 3 years and last month had to replace the doorbell due to damage from kids. So bought the same ring pro and did the install in 5 mins and now this..I think there is something wrong with the actual device.. I can't attach the video. Hopefully I can figure that out and post it soon. Help S Patel 
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27-11-2019 03:02:40
Responses (3)
- S
That’s exactly what I am taking about. Thanks for posting. I will have to wait til after thanksgiving to call them since we are out of town. SamP
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28-11-2019 07:25:50
FHi, I’ve just fitted the Ring Pro and have got exactly the same issue. I was thinking that perhaps it may be a power issue but App is indicating power is Good and showing around 4017mV in App. Guess I will need to go through the pain of calling support now but must admit first impressions not great with Ring :-(
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21-01-2020 02:17:30
JYes. This is annoying and not getting any resolve is more frustrating. I may return everything I have and go with Nest!
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21-01-2020 02:56:54
- J
I am having the same issue. I just installed it last week. I have great signal and power as well.
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09-12-2019 05:35:38
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- M
Installed a Ring pro last week. Worked flawlessly for 2 days and then the flashing started. It does not happen all the time, but mostly daylight recordings exhibit this issue but never during evening (B&W) - so far. The doorbell is well recessed and receives no direct sun. Power/connectivity show good. Following is an example vid: [https://ring.com/share/6790018526771799102](https://ring.com/share/6790018526771799102) Has anyone resolved this without having to replace the unit?
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05-02-2020 05:49:52
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samcleve01
I think I’m having the same problem you are. I’ll try using a Vimeo link to a sample: [https://vimeo.com/376232363/199b3c2718](https://vimeo.com/376232363/199b3c2718) I also have an almost brand new Ring Pro. I didn’t notice this problem until about a week of use. Like you, my connection appears to be stable. I don’t want to just endlessly follow the “factory reset” script that we get from support. I’d like an actual answer on what’s causing this.
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28-11-2019 06:56:17
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