First 2-3 seconds of the videos are black now

for the last 2 days, my videos are starting with a sound but a black screen. the video starts after 2-3 seconds of black recording. This 2-3 second is very important to catch a face in case of a package theft. check the video below, it doesnt show black screen, it is simply freezing the first 2-3 second. The app on the phone shows black screen. [https://ring.com/share/6752919346555980848](https://ring.com/share/6752919346555980848)