EvanM
Faceplate doesn't fit by Ring 3
Got a Ring 3 Plus about 6 weeks ago (Prime Days 2020). Despite my wrestling with it for much too long, neither faceplate fits properly. The right side goes on OK, but the left side never catches right. I installed a 2nd Ring for my parents yesterday, and their faceplate went right on, but mine still does not. I even tried their extra faceplate on my Ring, and that doesn't work either. Any thoughts? (I'm also seeing very rapid battery drain... like a month on the first one, and less on the second one.) Thank you.
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23-11-2020 08:35:50
Responses (2)
- E
It is a weird concern. i think it may have to do with the way the wedge is mounted beneath it because the faceplate fit fine until I mounted it. (They sent me a new Ring and it had the same issue.) So when I get a chance in a few days, I am going to remove the wedge and remount it. Thank you.
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02-12-2020 03:04:00
- U
I’m having the same problem. My Ring doorbell’s faceplate at home snaps right on, but the one I’m installing for my dad, Ring 3 plus isn’t snapping on like it should. Neither faceplate does.
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01-12-2024 03:07:50
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UI’ll add that right out of the box, before doing anything or even installing the battery, I noticed neither faceplate would completely snap on like my own does. The bottom doesn’t want to go all the way on. I was able to put it on and fasten the security screw, and everything is working, but the faceplate is obviously not seated correctly and sitting flush. I think I may use a Dremmel to grind off whatever is preventing it from being seated correctly.
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01-12-2024 08:05:30
CHi @user_e39d3b. It could be a manufacturing defect of some sort, as the faceplate should definitely snap into place without too much force needed. If your DIY solution doesn't work out, definitely contact our support team for further assistance.
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04-12-2024 07:01:33
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Marley_Ring
This is an odd concern to hear of, @EvanM. The faceplates in the packaging with the Video Doorbell 3 are designed to fit the dimensions of your Doorbell model. As you mentioned trying both, there might be something going on with these faceplates, or the Doorbell. Please give our support team a call at one of the numbers available here. You can also get in touch with our support team @Ring on Facebook, X, or Instagram.
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25-11-2020 08:08:51
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