Doorbell pro white light not spinning

Question

I changed my router. When trying to update the doorbell, I press the button on the side but the white light doesn’t spin. I’ve done a hard reset. Still nothing. Any ideas? Thx

Chelsea_Ring · Answer

Hey @Janders08. If you cannot get the device to enter setup mode, especially after the reset, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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