Ring Video Doorbell
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M
Doorbell pro stopped working in less than 2 hrs
hardwired-video-doorbell
I have installed doorbell pro without an issue yesterday then suddenly lost WiFi I followed the instructions restart router and even tried hard reset which didn’t work all that happens now is solid white light on front
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24-07-2021 09:29:53
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Marley_Ring
Hi there, @Masterprune! A white light is a great sign that there is power to the Doorbell Pro. As long as the transformer is providing sufficient power and the Pro Power Kit is installed, the Doorbell Pro should remain operating and connected to wifi. The best next thing to check is your [Ring device RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), or signal strength. I recommend having your Doorbell Pro connected to the 2.4 Ghz wifi, rather than the 5 Ghz. Here is also a guide that I use for double checking my Doorbell Pro wiring/ power variables. https://community.ring.com/t/hardwiring-checklist-video-doorbell-pro/37520/ I hope this helps! :)
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26-07-2021 05:01:02
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