Ring Video Doorbell
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Doorbell not working
hardwired-video-doorbell
troubleshooting
Doorbell is a hampton bay WL-108 that is wired. Ring product is a Wired Pro 2. Confirmed that the doorbell worked before ring install. Ring install went fine. Power is there, wifi works and the in home chime is selected in the app... any ideas? I'm hearing about a diode, but my kit didn't come with one.
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14-08-2024 12:06:52
Responses (1)
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Caitlyn_Ring
Hi @user_6624f4. To clarify, do you have the Wired Doorbell Pro? This was formerly known as the Doorbell Pro 2. The Hampton Bay WL-108 digital chime kit is listed as compatible with the Wired Doorbell Pro, so we can rule out an incompatible chime kit. When you press the button on the Ring Doorbell, does it register a ring event in the Ring app? Do you have the chime set to digital in the Ring app?There is no diode used for the Wired Doorbell Pro. Different Doorbells have different installation requirements and instructions. Please do not reference any installation materials for Doorbell models other than the one you have.
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16-08-2024 06:04:24
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