Doorbell not latching into place
I bought a doorbell for my neighbor and we got it installed and it latched on but had to take it off to connect the WiFi. When we tried to latch it back on, it would click into place. The little orange piece that locks it into place gets stuck in the up position.
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19-10-2024 06:15:08
Responses (1)
- J
Hi @user_ffd5ca. This Help Center page has the installation guide for Battery Doorbell. https://ring.com/support/articles/9s4tp/installing-battery-doorbell. If you have tried following the installation guide and cannot install your Doorbell correctly, reach out to our support team for further assistance. https://ring.com/support/contact-us/call?hasLangChanged=true
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14-04-2025 11:19:46
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Caitlyn_Ring
Hi @user_bdbde3. Which model of Ring Doorbell is this? The specific model name is located on the Device Health page and on the back of the Doorbell itself. Once I know which model you have, I can reference the appropriate installation materials for you.
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29-10-2024 10:21:36
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