Doorbell and Cameras Cannot Connect To WiFi
I just upgraded my WiFi routers (to a set of Eeros, coincidentally owned by Amazon, like Ring). I set up the new network with the same SSID and password. All of my electronics had no problem making the move to the new network…except every one of my ring cameras. Even the Ring Base Station easily detected and joined. However, my Doorbell Pro and two security cameras are offline and nothing I’ve tried will get them to connect to the new network. I have tried setting up the Wifi in the app automatically using the information from the previous network—no luck. I have tried manually adding the network’s SSID and security information—nothing. I have tried restarting the routers…several times. I have tried factory resetting the cameras and adding them as new devices—still won’t connect. I’ve tried modifying my SSID and password in case any special characters were confusing the cameras. Unfortunately, I can’t change the Wifi channel (1, 2, etc) or band (2.4/5 GHz), as Eero—in their obsession with simplicity—does not allow you to do that. The same thing happens every time. I get through most of the setup process (put the camera into setup mode, connect to its temporary Wifi network using my iPhone, and tell it which network to connect to). However, once the camera tries to connect to my main network, it waits several seconds before telling me “setup did NOT complete. Your Wifi router may be too far from the device” (it isn’t—it’s five feet away and no other devices have trouble with the signal strength). It sounds like something in the network setup or Ring’s software is preventing it from seeing my Wifi network, regardless of how strong the signal is. Does anyone have any advice or ideas to help solve this? Thanks!
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01-08-2021 11:46:37
Responses (4)
- U
I cannot scan thTo reconnect a Ring video doorbell or security camera to your wifi network: 1. Open the Ring app. 2. Tap the **menu (≡)**. 3. Tap **Devices** and select the doorbell or camera you'd like to reconnect to wifi. 4. Tap the **Device Health** tile. 5. Under **Network**, tap **Change Network** and follow the prompts in the app. 6. Allow some time for your device to fully reconnect to the network, then check your [wifi signal strength](https://
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25-11-2023 11:42:46
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- J
I have just installed the Ring 3 doorbell. My wifi is dropping too. I have no problem using my mobile phone at the same location as the doorbell using the same wifi. There is definitely something amiss with the doorbell. So frustrating as all you get from customer help is reset router or basically change your router even though there is no problem with wifi throughout my house on any other devices.
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25-11-2023 10:52:58
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- C
Hi neighbors. If you're experiencing issues during the setup process of your Ring Doorbell or Camera, please take a moment to review the troubleshooting information [here](https://support.ring.com/hc/en-us/articles/217240386-Fixing-Repeated-In-App-Setup-Failures). That Help Center article will cover various steps you can take to resolve setup failures, including steps tailored to iOS and Android devices. If your Ring Doorbell or Camera is already set up and you're experiencing connectivity concerns, check the RSSI on the Device Health page. This will tell you if your device is receiving a strong wifi signal. You can learn more [here](https://support.ring.com/hc/en-us/articles/217271526-Checking-Your-Ring-Device-s-Wifi-Signal-Strength). Should you have persistent issues either with the setup process or connectivity after setup, please give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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28-11-2023 08:49:55
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user61657
I actually have completely the same issue. I have a brand-new 2nd Gen Door bel and a black stick-up cam. Both of them won't connect to my Wifi though they are just placed side by side. I would really appreciate if someone could help us fix this issue.
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09-10-2023 03:18:34
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