Responses (3)

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Sentry55

I have the same problem... perhaps a bad software update?

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22-11-2019 02:41:21

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randy

My suspicion is a bad sensor - which could be the result of a software issue, or hardware failure. I’ll do more testing this weekend. Then depending on outcome, return for replacement if defective, or go to another vendor (Arlo) if I can’t get a satisfactory resolution.

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22-11-2019 02:56:40

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randy

Still batting 1000 - another package delivered (4 total) with no alert, no detection - nothing. My Ring Doorbell is only .....a doorbell. To think I replaced a dumb doorbell with an expensive "dumb" doorbell.......

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25-11-2019 22:40:51

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Jeff622

I received and installed mine last night. Exact same problem. A gorilla could walk up my steps to my front door and I'd never even know it. Yet I get motion sensor alerts when there's no activity out front. Not even close to working like it should.

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26-11-2019 19:58:51

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randy

What really concerns me is that I also purchased an extensive Ring Alarm setup, and am now afraid it is of the same quality as their Ring Doorbell 2, and so I'm contemplating just returning it all going with Simplisafe.

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26-11-2019 22:53:35

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randy

UPDATE: I called Tech Support at 800-656-1918, and they looked at it (my Doorbell 2), determined what error code applied, walked me through testing it, forcing a software update/reload via setting it up again. Still have the issue with no motion detection, but they are sending out a replacement unit. Good service. Will keep u updated.

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27-11-2019 23:11:06

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Lelando00

My unit is doing this too -- all of a sudden very poor motion detection after a year. Did you ever get another answer other than a new unit? Did the new unit work as it should?

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02-09-2020 15:13:07