Responses (3)

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user9727
I have the same problem. 2 transformers have blown when connecting to Video Doorbell Wired. It works initially, but fails very quickly after a few motion detections. I have 120V input coming to transformer (16VAC - 30VA). Output power was reading 17.6V using a multi-meter. Any help would be appreciated? I had considered adding a second device for my back door as well, but hesitate to do so if transformers are going to be a problem. If a second one is added, does that require a separate transformer or will they run off the same one?
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21-04-2022 22:05:31
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Caitlyn_Ring
Hey neighbors. When installing the Video Doorbell Wired with an existing doorbell circuit, please ensure you are installing the included jumper cable [as directed](https://support.ring.com/hc/en-us/articles/4405783047188-Wiring-Diagrams-for-Ring-Doorbell-Wired-). The Video Doorbell Wired will not work correctly if the jumper cable is not installed on the chime kit. If you are wiring the Doorbell Wired directly to a transformer, you do not need to use the jumper cable. You will need to ensure that your transformer meets the following power requirements: 10-24 VAC, 20VA min, 40VA max, 50/60Hz. If your transformer doesn't fit those requirements and you're still experiencing concerns with the installation, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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20-12-2022 23:12:50
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Caitlyn_Ring
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20-12-2022 23:13:12
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