Distorted audio output from Ring Door bell

I have a 1GB connection to my home. My speed test is actually (990MB/s). The Door bell is wired in my Ruckus Network utilizing CAT-6 cabling. The Video is superb. The audio IN (audio from those outside) is perfect. But the audio OUT (when I am trying to speak to someone) is very choppy and grainy. It is so distorted...communication often fails because they cannot understand what I am saying. I've tested this with my wife. Went outside and had her talk to me through the Ring door bell app on her phone and it sucks...it is so distorted and chopped up, it's a completely unusable feature. I'm here because I'd like to know if someone else had experienced a similar issue on a very fast network. Thanks in advance for the support.