Ring Video Doorbell

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L
device not charging

my device is not even a year old. I went to charge it this week and it gets extremely hot, but will not charge. Is anyone experiencing this??? What can I do ?!

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24-08-2020 16:52:05

Responses (1)

  • T

    Hi @lpol. Thank you for bringing this concern to our attention. If your Doorbell at anytime is too hot to touch, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

    0

    25-08-2020 23:30:46

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