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Ring Video Doorbell

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user30476

Device keeps disappearing from the app
app-settings
cs-support

My ring doorbell keeps disappearing off the app and I have to set up the device all over again

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18-12-2022 13:57:22

Responses (1)

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    Tom_Ring

    Hi @user30476. Your Ring Doorbell shouldn’t be removed from your Ring account unless you manually do so. I’d recommend following up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look at this to find the cause. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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    21-12-2022 15:40:02

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