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Connecting Ring doorbell 2 to existing doorbell in India
hardwired-battery-video-doorbell
We have tried installing Ring Doorbell 2 in India and the connection was successful. But when I have tried to connect existing doorbell (230 VAC) wires to Ring doorbell 2, there was a direct connection and my existing doorbell started ringing automatically. Is there a solution for such kind of problem?? Do I have to use and step down transformer to support both my Ring doorbell 2 and existing doorbell? If so, where can I purchase it?
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30-10-2020 07:06:19
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Tom_Ring
Hi @murthyivsn. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360041352731-How-to-Physically-Install-Your-Ring-Video-Doorbell-2nd-Generation-With-an-Existing-Doorbell) will cover how to install your Ring Video Doorbell Generation 2. This article states the the Doorbell requires "8-24 VAC, 40VA max, 50/60Hz." If you are unsure of what else may be required, I would contact a licensed electrician or call our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. I hope this helps.
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02-11-2020 10:17:38
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