Ring Video Doorbell
Cloudy Lens
This text below is from a previous post and is exactly what I'm dealing with. Somebody should open a class action suit against this defect! *I purchased my Ring Doorbell Pro on a promotional upgrade. Shortly after the warranty ran out the lens began to craze which caused a foggy image. The lens is finally so crazed there is now no image - the device is unusable. The best Ring support would do is offer me a 35% discount off full price. This makes replacing it cost twice (2x) more than I paid for it. This is not a solution that values a long time customer and promoter.* *Ring support through e-mail was simply unresponsive over the past year. Chat is not taking calls for support. I had to call and wait on the line 30 minutes.* *They have no replacement parts to offer even though it would be very easy (and cheap) to replace the defective part.* *They offer no repair service so I cannot send it in for them to fix it.* *They do not recognize UV decay of their plastic a design flaw which it clearly is.*
1840 •
2 •
2 •
30-12-2021 03:10:54
Responses (4)
- B
My lenses started peeling this week and has rendered the camera useless. offering to replace the plastic that covers the camera would be a really nice feature.
•0
03-08-2022 07:23:05
•
THi @bigyikes. If the lens on your Doorbell is damaged, you can contact our support team to see if you qualify for a [warranty](https://ring.com/warranty) replacement. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•0
05-08-2022 04:16:15
- S
We have many ring security cameras. Love them. One of our cameras faces the south and gets a lot of bright sunlight. The lens has gotten so cloudy nothing is visible. After reading many reviews this seems to happen on a regular basis. Please start offering replacement parts for this problem instead of giving a discount to buy a whole new product. We spend enough on these devices and don't need to keep rebuying them because of faulty lens problems. Would like to continue using ring. Please solve the problem.
•2
26-08-2022 08:00:24
•
- U
I had a cloudy issue on my ring lens and I used a fine grade safety lapping valve compound with a terry cloth and polished it. This worked for me.
•0
21-09-2024 06:31:47
•
UDo you remember which brand or product you used and where you bought it? Did you rub lightly or with some force?
•0
22-03-2025 10:51:40
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Marksfish
If you're in the UK, consumer law should help you here. either go back to your card company and ask them to step in, as they have joint responsibility for the purchase. Or you could fall back on the sale of goods act, if you can prove it is a failure and not wear and tear. Not sure how you would fare outside of the UK as consumer laws will be different. Mark
1
30-12-2021 04:44:20
•