Car Vandalized 4 Times But Never Caught On Ring Doorbell 3

Question

I have had 4 vandalism incidents of my car parked in front of my house: the side window was broken 3 times, and the rear license plate was stolen. I need to know why Ring Doorbell 3 did not catch any of them on video. Motion sensitivity is set to maximum. Smart alerts are set record and send alerts for people (not other motions so I don't record every car that drives by). Motion zone includes my car and the areas front, back and above it. Motion frequency is set to frequently. Ring alerts, motion detection, and motion alerts are all on. Snapshot capture is set for every hour, but I often have nothing showing all night long.  And I keep the battery charged. What have I missed?

Caitlyn_Ring · Answer

Hi @user3575. I'm sorry to hear about what happened with your car. The [motion detection](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107/2) on your Ring Doorbell can require some adjustments and trial and error in order to find the settings that work best for you. However, you can always contact our support team for more in-depth and 1x1 support to help fine-tine your settings. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

Ring Video Doorbell

Car Vandalized 4 Times But Never Caught On Ring Doorbell 3

Didn't find an answer ?