‎Can't scan QR code and there is no Pin#!

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Laraywhite

Can't scan QR code and there is no Pin#!

device-settings

troubleshooting

I am installing an older video doorbell. The back has a QR code and bar code ![16884993601495064899601114570886|500x500](upload://zVmGxQUIEKvXA69gkqyuBkoGB9d.jpeg) that won't scan AND there is no pin #. What should I do?

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04-07-2023 07:36:43

Responses (2)

J
Justin_Ring
Hi @Laraywhite. The older models of certain Doorbells do not have PIN codes but they can still be setup in the Ring app without scanning and without entering a PIN code. For your Doorbell, follow these steps: - Open the Ring app - Choose the menu button (three lines in the upper left corner). - Select Set Up a Device - Select Doorbells and then tap on I'm Ready To Scan. - Do not scan; instead, select Other Options and tap on Can't scan the QR code. - Tap on Enter Code Manually. - Select the Doorbell that just says "Video Doorbell", and then it will let you continue on with your setup. I hope this helps.
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05-07-2023 06:41:27
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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04-08-2023 06:42:03
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