Ring Video Doorbell
Can't identify my Doorbell2's S/N for Recall
[https://support.ring.com/hc/en-us/articles/360050949611](https://support.ring.com/hc/en-us/articles/360050949611) The above link was pointed out in another post that you can enter your S/N to see if it's impacted. However, I'm getting the error message after entering the S/N: Results: Invalid DSN | Character Count Other than selling consumers made-in-China garbages, can Ring also take responsibility and fix the mess Ring created, please?
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11-11-2020 04:49:45
Responses (4)
- J
Same for me. This probably means none of the Doorbell 2's are recalled, but it would be nice if we got positive confirmation instead of a random validation error. It's also unbelievably confusing to have two separate products called Doorbell (2nd generation) and Doorbell 2. Apparently they are different things.
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11-11-2020 06:51:20
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- Z
Stupid is as stupid does ! Stupid mechanical design by RING , though installation Guide specifies how to properly install the correct Security Screw . RING should have NEVER designed such a Security Screw / placement knowing an inadvertant wrong screw choice would create a battery puncture and resultant fire . This is Class Action Lawsuit territory for users & installers . Replacement at no cost with a safe redesigned RING4 is needed and SOON . I too entered my RING SN on their website and was notified it as INVALID DSN . Seems RING is only dodging their LEGAL RESPONSIBILITY .
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11-11-2020 07:11:26
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TW2234
Mine is doing the exact same thing and I am putting it in correctly
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11-11-2020 05:00:59
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