Responses (15)

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  Lee4

  Hello, I purchased a Ring video doorbell 3 plus approximately three months ago. In that time I have experienced the same problem 4 times whereby the microphone in the doorbell appears to stop working. When I answer the ring through the app on my iPhone the caller at my door can hear me, but i cannot hear the caller. The problem can be resolved by Performing a hard reset by opening the cover of the doorbell and removing the battery, but this is very inconvenient each time it happens, especially when as was the case last week when I was away from home on holiday for two weeks and unable to perform the hard reset. My questions: 1, what do I need to do to stop this from happening in the future? 2, Do i have a faulty product that needs replacing? 3, what can i do to reset the doorbell remotely so i can get it working again whilst i am away. Thanks in advance.

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  17-08-2020 06:19:48

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  mickiete

  I have this problem and have found out that with bluetooth switched on this happens. So I need to turn it off when the bell rings and all is fine. Have not found a full solution so bluetooth can stay on.

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  18-08-2020 09:56:04

  L

  Lee4

  UPDATE I tried all available ways to get support from ring, but all came to nothing so i returned the doorbell to my supplier and was sent a new replacement. In the month or so i have had this replacement i experienced the same problem three more times already.

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  13-09-2020 11:54:23

  A

  AndyABC

  Hi - I have the same problem too ie visitors can hear me speak, but I can’t hear them. I only installed my Ring 3 plus yesterday and this feature worked fine for about an hour, but then stopped. No amount of pressing the speaker or microphone button, or turning Bluetooth on or off, seems to help. Can you advise what’s best to try next?

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  21-09-2020 03:43:40

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  AndyABC

  Incidentally, I’m using an iPhone XR, still with ios13.6. Would upgrading to ios14 help?

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  21-09-2020 03:47:04

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  JohnTid

  I'm having the exact same problem sound for a few days and then nothing, I've battled through 4 hard resets and now I need to do a 5th. Can ring add a hard reset via the app to save taking all apart to reset and then reboot and re add, the next time I have to take the front off is with a hammer and it's going in the bin, it really is shockingly bad

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  21-09-2020 08:10:45

• JA

  J-A

  Hi, Were you able to find a solution to the audio issue? I’m having the exact same problem. I would be grateful if you point me in the direction of a solution if you found one. Thanks.

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  12-09-2020 08:28:00

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  K

  kegit

  I had the same problem. Tried all the usual things hard reset soft reset worked for 2 days then sound went again. Contacted ring support. They are now replacing my doorbell.

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  13-09-2020 07:54:48

  L

  Lee4

  I have the same problem with my video doorbell 3 plus. I tried all the usual stuff and all the bluetooth suggestions but nothing worked. If i remove the battery to force a hard reset it works perfectly again for a week or so, then no audio again even when reviewing recordings. I have replaced the device once already and the replacement is doing exactly the same. I contacted help@ring.com and received an automated reply saying they don't offer support via email, and I called my local support number who were only able to regurgitate the standard responses and were no help at all. Any suggestion from the admin on this thread would be gratefully received.

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  13-09-2020 11:23:34

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  MickC69

  I have set up the ring three everything is working except for the person standing at the door there is no sound coming through the microphone for the person I can’t hear them at all but they can hear me clearly

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  14-09-2020 08:02:33

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  K

  KenCampbell

  i am also having this problem. it will sometimes record sound for about a second and then be completely silent after that

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  14-09-2020 12:36:23

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  MHLee

  same problem here with Rng 3 plus re-insert the battery can help for 1-2 days, then fail again i think Ring need to fix this problem (any Ring offical here?)

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  15-10-2020 03:35:35

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  MHLee

  Hi everyone, i followed the solutionon the other thread last nght and it seem solved the problem on last 12 hours [https://community.ring.com/t5/Video-Doorbells/Ring-3-doorbell-2-way-audio-issues/m-p/57438#M18927](https://community.ring.com/t5/Video-Doorbells/Ring-3-doorbell-2-way-audio-issues/m-p/57438#M18927) durig setup the doorbell as new device, it has firmware update and it took about 10 mins to finish the update will keep monitor and hope everyone get this problem fix

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  16-10-2020 05:04:13

  A

  andrew0785

  Hi all. Hoping you can help as I’m new to both Ring and this forum. I set my new ring doorbell 3 last night and noticed that the person at the door can hear me but I can’t hear them. This is on both my phone and my wife’s. Also in live view the audio can be heard for a second or two and then cuts off. If I reset, where the the button? If I setup as a new doorbell again, does that mean having to delete the existing setup? And would that be on both my phone and my wife’s? This is really disappointing and seems to be a wide spread issue from what I can see. Surely this can be fixed with a firmware update? Hope ring are working on this!

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  16-10-2020 07:47:17

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  MHLee

  to hard reset: remove the faceplate, press and hold the litttle orange button for 20s, then go to Ring app and setup aa new device

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  17-10-2020 08:53:33

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  Mr_GM

  I also have this problem. I get sound for about a second, then silence, so I know the microphone works. The visitor can hear me but I cannot hear them. I experimented by turning off Bluetooth, but even holding the phone up to my ear, could hear nothing. I have a good Wi-Fi signal (the router is right on the other side of the wall from the doorbell) and the video is perfect, just no sound. Without this working the doorbell is almost useless as I cannot have a two-waya conversation. With so many people having the same problem with different hardware (iPhones, Android) it is not the phone's fault. Ring Support need to fix this problem.

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  27-09-2020 01:21:49

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  D

  deroo

  I have the same on a Doorbell 3 plus. I find that I get audio for approx 11-12 seconds then it cuts out. Seems firmware rather than hardware. Edit: Should have said a hard reboot fixes it (for now).

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  28-09-2020 05:00:15

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  Moosdad

  Can we get someone from Ring to answer this thread? I think we have shown there is an actual issue here.

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  02-10-2020 12:00:23

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  SSB

  I am having the same issue with my Doorbell 3 Plus. During calls, visitors can hear me but I can't hear them. In addition, I can hear sound for a few seconds and then silence in Recordings and in Live view. So I know it's not the phone (s8+), nor the app, nor the camera mic. Ring should address this issue immediately. This is unacceptable, especially considering the prices of the devices. I would expect quality products and support from Ring.

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  05-10-2020 04:28:40

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