Responses (1)

V

Venice

Do you see the white light on your doorbell circling around, flashing? Make sure battery is charged and pushed all the way in!

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20-06-2020 23:37:04

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Reply

H

harperhud

Light goes around until it goes out. I have restarted it and it still does the same thing

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21-06-2020 00:01:45

H

harperhud

Battery is charged

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21-06-2020 00:02:13

C

Caitlyn_Ring

Hey @harperhud, happy to chime in and offer some guidance here! Thank you for the advice @Venice, as we do want to make sure the battery is fully charged and inserted if you're setting up a battery-operated Doorbell. If the setup is not finishing properly, try a reset by holding down the setup button for 30 seconds before continuing. If your Doorbell is still not completing its setup after trying the reset, please give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a deeper look at your device and ensure it gets set up correctly. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know what our support team recommends, as it may help other neighbors! :)

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23-06-2020 19:12:18