Can anyone help me with the LA600WH and Ring Doorbell Pro 2

I recently got a NuTone LA600WH. Which is listed as a supported electronic chime for Ring Pro 2 doorbells. However, when i installed it. The chime did not work. It looks like as soon as i install the ring doorbell pro 2 power pack the electronic chime loses all its power and does not work at all. I just ordered a hardwired ring branded 16V AC at 30 VA transformer. I hope this will help since ive read the power pack is no longer required with this transformer installed. Is there anything else i may be doing wrong? Unfortunately although its listed as a supported device there is little to no information on how to make them work together. Please, any help is appreciated :slight_smile: