Ring Video Doorbell
Mattwiss
Blurry video due to lens peeling
Anyway to replace the plastic lens cover on the battery version doorbell? Our doorbell faces West and the Texas sun has crystallized parts of the surface plastic causing a blurry image. It started with hairline cracks in the plastic and then a layer separated off the outside. It affects the top portion of the lens. This essentially blurs the head of the person detected. This is a live shot and has nothing to do with the pre-roll or other video components. 
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8 •
01-02-2021 03:59:09
Responses (12)
- S
Ring should sell new lens covers. Period. We shouldn't have to replace the entire doorbell just because the plastic cover looses clarity after a year outside. I realized Ring would rather sell us a brand new doorbell and make more money, but it's a ridiculous amount of e-waste.
•4
10-11-2021 03:21:55
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- U
Same problem. Was on phone with support for 1 hour. We should be sent a new shield. This is unacceptable. So all doorbell cameras have to be replaced every 1-2 year due to a defective camera shield. There is nothing else wrong with the camera
•1
16-11-2021 03:12:45
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- N
Same problem. Video quality poor after lens peeled. Any fix yet. Should not have to replace whole thing.
•1
16-11-2021 04:08:32
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- 8
I have the same problem. The plastic covering the camera lens peeled off. Now there is a glare on everything that reflects light. And the picture is fuzzy and hazy looking.
•0
04-01-2022 06:58:25
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Caitlyn_Ring
Hi @Mattwiss. I would urge you to reach out to our support team regarding this concern so they can review your device's warranty to determine the best solution. You can get in touch with our support team at one of the numbers here, or on Facebook @Ring by sending a private message.
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02-02-2021 07:49:22
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