Blocked / blacklisted ip address

Nothing but issues with ring.com my system use to work flawlessly! This past year though I'm getting the dreaded "not acceptable" webpage. When I ping ring.com from my own IP address I get this IP: Pinging ring.com [52.46.143.13] When I connect to a VPN and pretend to be somewhere else I get this IP: Pinging ring.com [52.46.130.93] and... Everything works fine, my products and the website and my account. Has anyone found a solution to this? I can not change my IP!