Ring Video Doorbell
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J
Battery dies while plugged in to hardwire
battery-video-doorbell
I have 2 Gen1 doorbells. They are both using a power supply but the past week the one door bell will not charge and I checked the power supply the voltage is correct and the any help to see if I can fix this
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15-01-2021 14:48:41
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Tom_Ring
Hi @JJDW1970. I would try a reset on your Doorbell, then reconnect it to wifi to see if that will allow it to charge properly. To reset your Doorbell, press and hold the setup button for 20 seconds, then remove. After the Doorbell reboots, you'll be able to [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) it to wifi. This will prompt a brief update and your Doorbell should resume normal operation.If the Doorbell is unresponsive after this, it may be best to contact our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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19-01-2021 23:07:03
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