Audio stops working
I do not understand why, when answering the bell, after a few seconds of initiating the call, the audio stops working. A week ago I started with those problems. Not only with iOS, neither does it work with PC. Sometimes it also happens when you put the view live too. Does anyone know why that happens?
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30-05-2020 09:40:09
Responses (8)
- T
Mine has been stopping the same! Video goes, but audio stops. It’s not my connection or upgrades, it’s a Ring issue. Paying for a service I’m not getting. Not happy.
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26-09-2020 10:54:27
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- D
I've had this problem a couple of times. I update the firmware then it happens again a week later. It's a Ring issue that we all seem to have to deal with. Did anyone have a conclusion to their problems? I have a Ring 3 plus.
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01-10-2020 03:28:39
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- JB
Same with mine. I have a ring 3 doorbell and the audio just stops. I had to take the battery out and put it back in then it worked for a few weeks and breaks again.
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12-10-2020 05:41:38
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KSame problem here. Ring 3 Plus. I cannot hear audio from my Ring doorbell on any of my devices (one Android, one iPhone). It happens for Live View as well as answering the doorbell. On my recordings, I can sometimes hear the audio, sometimes it cuts out after about a second. If I take out the battery and reboot the Ring doorbell, it starts working again for some time (between a few hours and a couple of days). I have a solid WiFi signal from two near-by Google WiFi mesh devices. This is a Ring issue. Must fix, or I will consider returning the doorbell as it must then be a hardware error. It is only a couple of weeks old. As a side-note, when I had visitors last night, they heard some unknown woman's voice from the doorbell. I listened to the recording, and I have no idea who this was, or where that audio was coming from. It sounded like it came from someone else's home!!
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12-10-2020 07:24:39
SSame thing here, I had a ring 3 and 1 week after purchasing it the audio stopped working, called support , reset the device, re-installed app worked for about a week and then stopped again. Did all the above 3 times still same issue. They swapped it out for a ring 3 plus worked for about a week Bang same issue. It worked on 10/8/2020 and now on 10/12/2020 one way audio is back. this is a joke and needs to get fixed asap
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12-10-2020 12:40:11
KThis issue is also discussed in the official Reddit for Ring: [https://www.reddit.com/r/Ring/comments/heamgn/ring\_doorbell\_3\_audio\_problems/](https://www.reddit.com/r/Ring/comments/heamgn/ring_doorbell_3_audio_problems/) The Ring 3 doorbell simply does not work as intended for some unfortunate owners. This issue has been going on for months, and there appears to be no solution forthcoming, and no feedback from the Ring team.
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12-10-2020 02:04:08
AI have the same problem on my 3 plus. The audio stops working after a couple of days. Customer support told me to put the doorbell into setup mode and change the wifi to reset it and let it download the updates again which works fine but only for 3 days and then the audio ist lost again. This is the second device that has this problem. They replaced the first doorbell but the new doorbell has the exact same problem. Have to reset the doorbell every 2-3 days to keep audio working....
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14-10-2020 01:21:33
SI am having the same issue, this just started yesterday. My sound comes on then off after a couple seconds, my wifi signal is real good my RSSI is -45. I tried 3 different computers, desktop, laptop and a new all in one, and also my smartphone, they all don't have working audio, before yesterday it worked fine. Recordings from before yesterday the audio works fine, yesterday and today no audio across 4 device and I have a strong wifi signal. Not sure what to do next??? Any help would be appreciated.
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24-10-2020 09:23:27
- I
Hi. I have had problems with my Ring door Pro for about a week and a half. When someone presses the button and you open the app in the phone (Iphone x and Iphone 8) and receive the call, it just grunts and hums, it sounds like a tractor is running right next to the bell. You can not talk in it. And it sounds the same in both the bell and the app. Same sound. But there is nothing wrong with the actual video part the image is as usual. So I thought it was wrong on the device so I bought a new one yesterday. Exactly the same problem with it. So I thought if there was something in my network that did it so I have moved the stuff from my solid fiber to a 4G router. Gets exactly the same error. Have had the products for a little over 2 years and never had these problems before. I have attached a movie sequence from my DoorBell Pro how it sounds when connecting a call.
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26-11-2020 09:23:59
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Xerxel
I have exactly the same problem. Even after upgrading WiFi, still the audio works for a few seconds then cuts off. Surprisingly, the person outside can still hear me talking but I can’t hear them!
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22-08-2020 12:26:13
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