As of this morning my video on ring doorbell pro is in black and white
Can anyone please suggest how I can get it back to color? I never touched a thing and now all recordings and live video are in black and white. Any idea? Thank you!
Hey @MGDJMB. Could you try shining a flashlight into the Doorbell's lens when it is bright outside to see if this helps? You will hold the light in front of it for a few seconds and then see if it adjusts back to normal after. In the event it still does not, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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29-07-2020 11:33:17
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Chelsea_Ring
Hey @MGDJMB. Could you try shining a flashlight into the Doorbell's lens when it is bright outside to see if this helps? You will hold the light in front of it for a few seconds and then see if it adjusts back to normal after. In the event it still does not, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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29-07-2020 11:33:17
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