Ring Video Doorbell
App Kicked Me Off Now Verification Failed
Hi all, Out of nowhere the ring app disconnected and became strange by saying 'Couldn't Load your locations'. I deleted the app and re-installed (iOS) and now when I log in, get the dual factor authorisation i get a 'Failed Authorisation' message when I am definitely inputting the correct verifcation code. It also says 'unacceptable (406)'. Any ideas? Extremely frutstrating. My wife's app works fine and I can log on fine through ring.com
1507 •
0 •
0 •
07-08-2020 11:41:57
Responses (1)
- M
Sorry to hear about this @RingaLing1! The Ring app should not log out, unless manually logged out or removed. Removing and reinstalling the Ring app on your mobile device was the right step to take. Being that this did not resolve your concerns, and the verification seems to not be authorizing access, this may require an in depth look for a quick solution. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know how this goes! :)
•0
07-08-2020 04:10:21
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
RingaLing1
Also, I have no VPN enabled.
0
07-08-2020 11:46:54
•