Ring Video Doorbell
Alerts Open Fullscreen video
When I go to device setting this is shut off. If I turn it on there is no save feature. When I come back later it is off again. How do I get this to stay on?
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20-05-2019 01:12:07
Responses (7)
- T
@Ring, y’all have time to post silly videos and contests... but decide to ignore the customers and issues in the two most active threads in this entire forum community (counting views & replies, excluding employee made threads)? Alerts open full screen video & disabling the full battery indicator can’t possibly take more than a month to implement, which shows y’all aren’t even working on these issues. Y'all need to be more responsive and fix these things before we start lodging reports with the FTC...
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18-10-2019 04:08:03
MIs this fixed yet? It takes way too long to double click the notification banner (if my hands are even free from cooking, etc) and then wait for the live video to load in order to see if I want to answer the front door. We need the video to launch from an idle device when the ring doorbell is activated - when "someone is at the front door." Don't show me in a banner, show me the live video, automatically, when the app is NOT open. This feature went away as soon as I bought our device so I may return and quit Ring, as well, if this is not available.
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18-11-2019 07:01:57
SLast time I checked (yesterday) it still wasn’t working. I’ve returned my 2 Ring cameras and once I can afford to, I’m replacing my Ring doorbell too. It’s too bad because I really liked it when it worked properly.
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18-11-2019 07:07:32
- T
> @starwood wrote: > > When I go to device setting this is shut off. If I turn it on there is no save feature. When I come back later it is off again. How do I get this to stay on? +1 on this issue, happening on my ipad. Refuses to save that i want alerts to open full screen video. Everytime i go back to the settings, that option is off. I can confirm this issue does NOT exsist on any of my android devices
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29-05-2019 10:13:05
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- C
Hi neighbors! Have you recently updated your App? Is this still occuring? If so, please provide the app version. Thank you!
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19-06-2019 09:14:25
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MHi Jennifer, i can confirm the option setting is now ‘sticking’ when it’s available on iOS. But it’s not an available option for all Rung models. I have it on RVD1, SUC1 and PRO only. Not SLCW or SUC2W. Maybe others can confirm if it’s on the RVD2 and the FLC?
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24-06-2019 08:30:30
CThanks, @Murray . Just checked on my Video Doorbell 2 and Door View Cam and Stick Up Cam: Wired.. I have the option all options (iOS 5.14.1). Can you confirm with your devices that you went to the Ring Device’s page in the app \> tap “Device Settings” tile \> tap “Alert Settings” \> notification preferences \> in app notifications toggle.
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24-06-2019 10:35:41
TI can confirm the feature is missing for my wired spotlight cam iOS version 5.14.1, however the option is available on android 
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24-06-2019 10:43:11
CYou're in General Settings. Need to go to Device Settings \> Alert Settings \> Notification Preferences \> In-App notifications.
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24-06-2019 11:14:36
TWould you be so kind to provide screenshots and more details? The options you’re asking me to find are nowhere in my app. Edit: the “general settings” of the spotlight cam in the first screenshot I sent in the previous post is where the settings used to reside, and is where the setting resides on android  
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24-06-2019 11:19:50
- B
the fact ring doesnt have a dedicated monitor that would allow for instant live view when the doorbell is pressed is madness. the fact that we have to make our own solutions using overly expensive, overly spec'ed tablets and mobile devices to get a basic feature that $50 video doorbells from amazon have is madness the fact that ring finally released a feature only to remove it is abolute madness. the fact tht ring cant understand why this is a pretty important feature request, requested by so many of their customers is beyond belief RING: simply allow automatic live view full screen when the doorbell is pressed. this shouldnt be difficult!
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15-12-2019 11:06:52
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OJust got my Ring pro today, wire connected, app installed. Try it out, no full screen alert? Look for solutions on the internet. Found the forum, and found out, this feature is GONE! WTH! This feature is the only reason I am buying this product. Now I am thinking of return it now. Can I?
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24-12-2019 01:17:18
SI know how you feel, I was incredibly frustrated for months when they broke this function (it used to work just fine) but refused to admit it. I even ended up returning Ring cameras I'd bought but I'd had the doorbells too long for a refund. They have finally fixed this issue however (at least with the iOS app) but I won't be buying any more Ring products. Here's how to activate the feature: Be sure you update your app, then on the home page of the app, tap the elipsis "..." in the top right corner of the device you want to pop up full screen, tap Settings, Device Settings, Alert Settings, Notification Preferences and turn off (yes, off) In-App Notifications. This will then show alerts full screen, but only when you are in the app.
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12-01-2020 11:58:06
BHi spiff Thanks for your reply, Unfortunately this doesn’t work. What it does do is open up live view but not in full screen. You have to press another button to open it in proper full screen (square on the right hand side) It used to work on older versions before they introduced the live view and history screen. This really shouldn’t be difficult for Ring to sort out. It’s clearly a customer requirement
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13-01-2020 08:06:51
SOh I see what you mean. You're right that it used to open full screen and now only half-way. I wonder if they do any user testing before rolling out these changes or they just do it without feedback. They certainly don't seem at all responsive to these discussions in their own forums so I'd be quite surprised to hear that they ask for feedback from actual users before forcing changes on them.
•1
17-01-2020 05:53:32
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Riley_Ring
Hi @starwood, this does not sound like expected behavior. It would be best if you can connect with our support team to take a further look into what it occurring.
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21-05-2019 05:14:06
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