Added solar panel for Doorbell2 and it is not charging from the solar panel

Added solar panel for Doorbell2 and the doorbell is not charging from the solar panel. I have enough sun light on it. As I read in other discussion, a battery symbol with lightning indicator should be seen when it is getting charged from the panel. I dont see that. Also the health screen says "Add a ring solar charger to Extend Battery life". I did a removal of the whole thing, cleaned all the connectors, panel etc.. no help. Starting this new message to see if there are any new updates on this. I tried to call customer care, I was put on a queue for 30mins !! Hope they see it here and give me a solution or get help from others saw similar issue.