Ring Security Cameras
Worst help experience ever!
WOW what a joke of help. 30 mins to verify me. had to spell out my email 3 times. clearly a chap who had started today! jokers. i have an issue and you cant be arsed to help even though you take my money quickly. i have 2 red lights on my internal battery cam. it keeps clicking from infrared and back again meaning live view in infrared for 2 seconds then a black screen again and again. this guy was a complete waste of time who i spoke too. glad i opted for a recorded conversation as this was how NOT to help a customer! first time i need help with broken equipment and you score 0 out of 10 Ring!
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02-11-2022 09:59:21
Responses (2)
- J
Hi @mark2312. If the infrared is not working correctly and your video is black, try the following steps: * [Reboot your Camera from the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). * Factory reset your Camera by pressing and holding the setup button for 20–25 seconds. After the factory reset is complete, you will have to go through a [reconnection process](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) to connect it back to your wifi. This is the Ring Community, a neighbor-to-neighbor support forum. The support team does not monitor this forum. I, along with other moderators or neighbors, can only suggest basic troubleshooting steps to try and resolve your concern. If the troubleshooting steps do not resolve your concern, you can give our support team a call once more at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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03-11-2022 11:20:55
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mark2312
guessed as much that no one from "Ring" would answer this issue................
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02-11-2022 02:22:54
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