Ring Security Cameras
Wi Fi extender connection issues
I recently bought a NETGEAR EX6110 / AC1200 WiFi range extender because I had poor connection from my Sky router. I connected to the 2.44GHz frequency and all worked well for a week or so but then it disconnected overnight and will not reconnect. It does connect with the router direct and I have my iPad and iPhone connected to the extension with no problem. I moved the extender right next to the cam but it still says I have a problem with my WiFi (which I obviously have not!) Can anyone help please?
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02-02-2023 12:40:28
Responses (15)
- U
I’ve read in a couple other forms, that after jumping through all the hoops that you guys suggest, that a simple firmware update on your part to the ring cameras that we wish to connect through the Wi-Fi extender, solves the problem, especially for the floodlight Pro. Are you aware of this? Because I don’t wanna go through the hassle of installing my floodlight right now I’m considering returning because of user difficulty
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02-08-2024 01:49:26
- U
I have the exact same problem! Happened to me recently also, extender has been working perfectly for months with great signal. Then randomly disconnected to my wired spotlight cam - yet my other camera also connected to it works fine. Unplugged everything, reset the cam, turned everything on and off but still won’t connect to that extender
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05-02-2023 11:25:44
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- K
Yep, same issues with my floodlight cam... Have rebooted a dozen times, cut power, reconnection all fail. Won't connect to EXT .... And when searches available wfi networks, RING only finds the 2GExt, not the 5GExt. Loads through 93% then blames internet connection. The extender is inside the door where the floodlight cam is wired. This has happened twice leaving us with no coverage for weeks, with no help from Ring... Will be looking for other brands that have better customer support.
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06-02-2023 01:33:06
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- K
 Get a load of this bs... All of the sudden THIS? No special character in your password?? Wth
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06-02-2023 02:03:15
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- TR
Hi, Did anyone successfully resolve this issue please? I also use the Netgear N300 Extender with my hardwired Ring Cam and had been working great for the last 3 to 4 years - suddenly stopped working like above posters towards the end of Jan. I do not have special characters in the main router password - just uppercase, lowercase and numbers. The extender name uses the _ext name with the same password. Any resolution please? ETA - I used another phone as a hotspot device to check if the Ring Cam was faulty - the Ring Cam connected fine and I was able to get live video. So Cam is definitely not faulty - something related to the recent allowable password characters perhaps? But my existing password has not violated the new password rules? I'll change the password but that's annoying as I will have to reset it on all devices throughout the home. ETA2 - i checked that the Netgear Wifi extender is transmitting on 2.4GHz - and it is. Could it be the name of the wifi extender using the underscore character: _EXT?
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14-02-2023 04:04:19
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Justin_Ring
Hi @user35183. I would try factory resetting your Camera to see if it then connects to your WiFi extender. To factory reset your Camera press and hold the setup button for 20–25 seconds, and then try [reconnecting it](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network). You can also reboot your wifi extender by unplugging it for a few seconds and then plugging it back in. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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03-02-2023 04:41:31
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