Why won't ring devices stay connected to live view?

I’m sorry but your product is a piece of crap. I have had multiple ring products for the past 3 years or so. Apparently you can’t watch the live view on a doorbell every 10 minutes it disconnects. So I just bought a security camera. Not a doorbell. And it still will not stay connected. I need to keep an eye on my father in his room cuz he just got back from the emergency room. What happens the first day I get it which was this morning the thing quits working in he falls. Are you kidding me? Your product is a piece of crap. I should not have to reconnect every 10 minutes to view a security live feed.! You people should be ashamed of yourself.