Video not recording
Our Ring Wired Spotlight Camera appears to be working fine - connected to WiFi, can see live view on App and we can control the camera and light via the App. However when the camera is triggered (lights come on) no video is being recorded, and nothing shows in event history. We are on Basic annual subscription plan which is paid up. We’ve tried powering off and on but still doesn’t work. Help !!!! Any suggestions ?
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29-05-2019 06:22:16
Responses (8)
- G
I am having the EXACT same Issue with the Stick-Up Cam I just installed: Everything seems to be working on it, including Live View, but it WON'T RECORD VIDEO. Has anybody found a good Resolution for this?
•3
14-06-2019 04:48:26
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BMine hasn't been fixed yet. I have 9 cams from Ring and only 1 of them is having this problem. I have removed and installed my flood light multiple times and even hard reset. The problem is still here. I would contact Ring customer service representative for help, but in the past, I have had so many bad experiences with custmer service department. I will just wait it out. If thing doesn't get any better with Ring, I will just switch to @rlo cams.
•4
14-06-2019 08:06:06
- G
My Video is now recording, too: In my case, I had hidden the Camera inside a China Cabinet in our dining room that has glass panes in it (so the Camera could see outward)... Well apparently the Lens didn't like it because as soon as I took it out and just set it on the table, to test, it started recording Motion just like it's supposed to. The odd thing is that Live View worked fine when it was in the cabinet, but not Recording... But I'm good now.
•1
20-06-2019 06:43:07
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MHi GSKERN, Liveview would work as you are initiating the recording. But for motion triggered recording there needs to be an event. If it was a battery model it is relying on IR to determine if there is a motion and with such a cam behind glass it was not able to detect any motion. “Ring products “see” the world through a network of three linked passive infrared (PIR) sensors. These are heat sensors that detect motion by monitoring heat within the detection area. Since people are hotter than the surrounding areas, as a person enters the detection area, the heat measurements change. The motion sensors register this change as movement and send out an alert.”
•2
25-06-2019 07:26:02
- S
I’m having the same problem with a ring doorbell 2. I have 7 other cameras that all work fine but for the last month or more no motion activated recordings. I have checked all the settings. I have changed all the settings and it still doesn’t work. I’m not sure when this started doing it but it’s probably been a month or more and I hadn’t noticed as there are so many other events and this door isn’t used much if at all. I really don’t have time to sit on the phone with a CSR to fix it. I really wish WE the user could see the firmware version and initiate a update or roll it back. Or they would actually do something from a email description of the problem. I like ring but it really doesn’t let you get under the hood at all. I wish there was some sort of software based reset in the app that would reset the camera or in the alternative at least reboot the camera. I hope yours is fixed and still working.
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11-10-2019 07:38:10
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- F
I have kind of similar problem. I have a flood cam which most of the time alerts and records a video but sometime it doesn’t with same exact event like driving the same car to garage at the same time of night. Even the light goes off but nothing recorded or alerted.
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14-12-2019 04:02:25
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Boring
I am having the same issue for the last 6 days. It won't record or notify when there's something moved within the range. I can only view LIVE. The cloud still record live, but can't detect any motion.
2
04-06-2019 07:13:30
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