Video management | 180 days storage time

No matter how many representatives I speak to from Ring, they all tell me that I can only access 60 days of footage for all of my security cameras. However, when I log into the app, I go to menu, control center, video management, and then video storage time, I can see that my video storage time is set to 180 days (see screenshots below). So, why is Ring telling me that I can only access 60 days, but my settings are set up for 180 days? Don't you know, I now need footage from back in June and no one from Ring has been able to help me acquire that footage. It seems that Ring has the ability to access the video, but are not willing to help. Is anyone else experiencing this, or does my situation just happen to be an anomaly? Any help is appreciated.