Using Ring Camera with EERO Pro6

Since installing my camera I have very intermittent video recordings. My camera is recording all the 15-second pictures, but only records about 20% of the triggered video captures. It captures the motion trigger but isn't capturing the video. It says no video is available. About 50% of the time I cannot connect with "live". My RRS is generally about 58 so I am within the operating range. I am on my 2nd camera so I think it's a connection problem and not a camera problem. Perhaps it is a setting on my EERO.