Ring Security Cameras
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auntkimmy
Accepted Solution
Trying to update the zone area on camera
troubleshooting
I am trying to update the zone area coverage on one of my cameras. When I go to the zone area, it does not show a live view so I can see where to drag the coverage. It is a large purple area and it says Snapshot is Updating. This has gone on over several days. What is the issue and how can I resolve it?
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06-10-2024 19:38:14
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Caitlyn_Ring
Hi @auntkimmy. Make sure the Ring app is fully updated, then perform a reboot using the reboot option on the Device Health page. If that doesn't resolve this issue, please follow up with our support team for further assistance. You can reach out via phone, or on Facebook @Ring by sending a private message.
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16-10-2024 00:41:47
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