Ring Security Cameras
Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
Troubleshooting Poor Video Quality
been having issues with all my cameras having pixel issues when live viewing. if i download the video its crystal clear. this has only been an issue for the past few months.Internet speed in gigabit.Router " NETGEAR Nighthawk XR700 WiFi Router Wireless Speeds Up to 7.2 Gbps"Furthest camera to the closest camera RSSI and the network its connected toSP- "Solar Powered"HW- "Hardwired"PL- 44 Chime Pro Network SPPR-47 Chime Pro Network SPFD-43 Chime Pro Network SPJR-36 Chime Pro Network SPZR-42 Chime Pro Network SPLR-38 Chime Pro Network HWChime Pro Network -44 Direct wifi connection to 5.0GHZBD-45 Direct wifi connection to 2.5GHZ SPFY-32 Direct wifi connection to 2.5GHZ SPBY-33 Direct wifi connection to 2.5GHZ SPi have tried all the steps listed in different forums and guides. any help would be much appreciated
304 •
0 •
1 •
25-05-2023 20:55:22
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @fusionpot. If the downloaded video is clear, this means the Camera is recording it clearly and without pixellation. Make sure your Ring app and your phone's software are both fully updated to the latest version. It's also important for your phone to have a strong connection, either via wifi or cellular data, for the best quality. A weak or unstable connection on your phone could result in [Adaptive Video Play](https://support.ring.com/hc/en-us/articles/360032437812-Poor-Quality-Video-Image-and-Adaptive-Video-Play) affecting the quality of the Live View. If this concern persists, it would be best to follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) so they can investigate further. This issue might require help from our advanced technical support team since it involves network and connectivity settings. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
1
26-05-2023 16:04:43
•