Ring Security Cameras
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Justin_Ring
Hi @user43003. Those were excellent steps to take to help resolve your concern. Verify you did a factory reset of your Camera by pressing and holding the setup button for 20–25 seconds, and then [reconnect it to your wifi.](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) If you have tried these steps and the lights are still not activating on your Camera, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assitance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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24-04-2023 17:33:55
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