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Stickup Cam Gen3 cannot connect to wifi network after installing new Wifi Router
I had to get a new Wifi router for home. I created identical networks (SSIDs and passwords for the 2.4GHz and 5GHz) on the new router that was on the old router so I didn’t have to change every device connected in the house. This worked for the Ring Doorbell 3 and the Ring Chime Pro (after using reconnect to network) but it did work not for the Stickup Cam Gen3.I have changed the password by one character of the 2.4GHz and retried, but this did not workI have used a different Adroid device to try and set this up but this did not workI have removed the device from the ring app and I have reset the device (by pressing the button for longer than 20 seconds) but this did not workI created a Guest network on my new wifi router and the Stickup Cam Gen3 did successfully connect to this, but I don’t want to have a guest network for only this one device (Stickup Cam Gen3.)How can I reconnect my Stickup Cam Gen3 to the new Wifi router successfully like I have been able to do with my Ring Doorbell 3 and the Ring Chime Pro.
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16-03-2024 08:56:26
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Tom_Ring
Hi @labrattty. I would start by checking the WiFi channels that your Stick Up Cam is trying to connect to. You can find that information and more in this Help Center article here.
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18-03-2024 15:56:18
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