Stick up cam offline, LED on, no video/live view

I setup a stickup camera (battery) in my hallway two days ago. It’s setup for motion for when we’re out of the house using the Modes feature. Today, I saw the blue LED on, which I thought meant it was recording (or being viewed in Live View). However, motion detection was off, mode was still in “Home” mode, and no one in the house was viewing the camera via app. My phone and our echo show are currently the only authorized devices for viewing cameras. The camera timeline shows no recorded video for the last two days (when I last tested it). Also, the app says the camera is offline and I was unable to even access Live View. How is the light on, camera offline, and no record of video in the timeline? I’ve been very satisfied with our Ring doorbell, but this product has me concerned about our privacy.