Responses (6)

• M

  Marley_Ring

  Hi @MikeyB! Have you checked for any Ring app updates available? Removing and reinstalling the Ring app on your mobile device might also help with this. If wifi signal and other operations are working as intended, but motion/ alerts are being missed, the next best step is to check motion settings. I recommend checking in your Ring app for settings such as [People Only Mode](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Alert-Notifications-with-People-Only-Mode), or even motion scheduling, modes, and other motion/ alert settings. Feel free to let us know if this works for you! :)

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  26-08-2020 06:15:12

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  daviesjim

  I'm having the same issue with my stick up cam, was working since May when I purchased it and now won't record and I can't access live feed. I've performed the set up on the camera again, restarted router etc. It's a wired stick up cam and I also have a battery for backup. I'd like to return it, I don't have time to diagnose this or wait on a phone line for technical support.

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  26-08-2020 11:28:55

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  Boone

  > @daviesjim wrote: > > I'm having the same issue with my stick up cam, was working since May when I purchased it and now won't record and I can't access live feed. I've performed the set up on the camera again, restarted router etc. It's a wired stick up cam and I also have a battery for backup. > > I'd like to return it, I don't have time to diagnose this or wait on a phone line for technical support. @daviesjim , It could be a broken camera, but what you are describing sounds like a Wi-Fi issue. Since it worked before, something probably changed to affect your Wi-Fi (adding more Wi-Fi equipment or new interference issues. It's a wired Stick-up cam, but you have a battery back-up? I don't understand that. I mean if you lose house power, and lose Plug-in power to your cam, then it's likely you also lost your Wi-Fi router too. And if you lose Wi-Fi, it doesn't really matter that your cam has a battery, because your "alive" camera cannot communicate with a "dead" router anyways. If you like to return it, you would still have to contact Ring support by phone (same telephone number to get diagnostic support): [https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) [https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19) But back to Wi-Fi issues. You can also read my post in this link about Wi-Fi issues and possibble stuff you can do to improve your Wi-Fi: [https://community.ring.com/t5/Video-Doorbells/Inconsistency/m-p/54195#M17980](https://community.ring.com/t5/Video-Doorbells/Inconsistency/m-p/54195#M17980) and here too: [https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You](https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You) [https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) I hope you find this information helpful :)

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  27-08-2020 03:07:34

• R

  restets

  I'm having a similar problem. My camera is only working intermittently. It's just a week old. It's a solar powered battery stick up model.

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  03-12-2022 11:37:56

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  Caitlyn_Ring

  Hi @restets. I'd like to clarify that your Stick Up Camera will only record when motion is detected, it will not record continuously. When you say it is intermittently not working, can you please provide some additional details on which aspect is not working? If you're concerned with the motion detection, have you tested this out by triggering a test event to see if you receive a motion alert? Most motion detection concerns can be resolved by making adjustments to the [motion settings](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices), as it can take some trial and error to find a combination that works best with your home.

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  05-12-2022 06:44:40

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  restets

  An example would be I walk down the driveway (where the camera is aimed). It will record that. I walk out of the detection range for a minute or so and then return. This time no recording.

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  05-12-2022 08:49:26

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