Stick up Cam Battery won't connect live.

We are just setting up our newest (4th) stick up cam battery. After setting it up in the app, it went into update mode. After completing update mode and shutting off (sleep mode, whatever its called), it will not connect live. I went through the entire app menu, including check wifi signal, etc, but it keeps telling me it is failing to connect.Help please. We need to get this up before hubby has to go back to work.