Ring Security Cameras
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Stick Up Cam 3rd Generation
I recently purchased stick up cams. As I was setting them up, I noticed that they did not have the snapshot feature. That is something o was looking for. I then contacted Ring customer service. We when through various troubleshooting directions and nothing worked. They ended up sending me new ones, supposedly those were going to have the snapshot feature. I received them and set them up, and again, no snapshot feature. Does anyone have a stick up cam and have these issues?
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19-04-2020 04:42:15
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Chelsea_Ring
Hey @emelena95. The Snapshot feature i**s currently available on new device setups, but access to this feature will be available for existing devices soon. We also have a note in our Ring Help Center Article [here](https://support.ring.com/hc/en-us/articles/360034355652-Taking-Timeline-Security-Snapshots-Using-Snapshot-Capture), which points out that the Stick Up Cam 3rd Gen does not have it at this time, whether the device was newly set up or not, but it is coming this year! **
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21-04-2020 04:39:35
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