‎Spotlight Pro refurbished -- no sound

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GoodKat

Spotlight Pro refurbished -- no sound

hardwired-security-cameras

troubleshooting

Hi, I purchased the refurbished spotlight Pro cam on the Black Friday in 2022 and it was sitting in the box unused until I installed it yesterday. Since the installation there is no sound neither on the recorded videos nor on the live view. I tried to restart the device through the app, nothing changed. The firmware is up to date and the WiFi signal is decent (RSSI-67). Other cameras installed even further from the router work with no issues. All sounds which could be heard are crisps and ticks. Any help to resolve the issue is appreciated.

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30-01-2023 02:21:39

Responses (2)

J
Justin_Ring
Hi @GoodKat. You will also want to try a factory reset to see if that helps fix your concern. To do a factory reset, you will press and hold the setup button for 20–25 seconds. After that, [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) because the reset will cause it to go offline. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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31-01-2023 05:26:21
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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02-03-2023 05:27:05
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