Spotlight cam wired plus motion zones don't work

I’ve just upgraded from a stickup cam battery to a wired spotlight cam plus but motion zones simply do not work on the spotlight cam. It picks up every movement inside and outside the motion zone and nothing I’ve tried in terms of settings or motion zone design makes this work. On the stickup cam, it worked perfectly where I only got notifications and recordings from movement within the motion zone. I called support and they just keep advising me to delete the motion zones I’ve created and use the default zone. This doesn’t fix it. Come on Ring, sort this out!